About our jewellery
What types of jewellery do you offer?
Gems Mart Jewellers offers a wide range of jewellery, including gold, diamond, polki, and coloured-stone pieces. Our collection includes rings, necklaces, bracelets, earrings, bangles, and more, all crafted with a focus on timeless elegance and everyday wearability.
How do I care for my jewellery?
To keep your jewellery looking its best, store it in a dry, cool place away from direct sunlight. Avoid contact with harsh chemicals, and clean your pieces regularly using a soft cloth. For gold and diamond jewellery, consider professional cleaning once a year to maintain their sparkle.
What is the purity of gold used in your jewellery?
Our gold jewellery is typically made from 14k, 18k, or 22k gold, depending on the design and purpose of the piece. Each item comes with a hallmark certification or a purity breakup to ensure authenticity.
Do you offer custom jewellery design services?
Yes — we love this kind of work. Tell us what you have in mind, share inspiration if you have it, and our craftsmen will work with you on a piece that reflects your taste. Minor modifications to an existing design are usually straightforward; larger changes (different stones, redesigned setting) may involve additional cost and a longer timeline — we'll be upfront about both before any work begins. Because custom pieces are made specifically for you, please see our Refund Policy and Returns Policy for how we handle outcomes if a custom piece needs adjustment.
Orders and shipping
How do I place an order?
Browse our pieces, save your favourites to a wishlist, and message us on WhatsApp — we'll walk you through the details (sizing, finish, price, advance) and confirm the order in conversation. For pieces shared with you via a curated link, you can place the order directly from that link, with payment options if the link is enabled for that.
What payment methods do you accept?
For curated links with online payment enabled, we accept cards, UPI, and net banking through Stripe Checkout. For all other pieces, we settle payment directly — bank transfer, UPI, or in person.
Can I modify or cancel my order after it has been placed?
Please reach out as soon as possible — WhatsApp is fastest, or email contact@gemsmartjewellers.com. We'll always try to accommodate changes; for made-to-order pieces, the practical window depends on how far production has progressed.
How will I know if my order was confirmed?
You'll hear from us on WhatsApp shortly after you place an order. For Stripe-paid orders, you'll also receive an email receipt from Stripe.
How do delivery and shipping work?
Once a piece is ready, we coordinate delivery with you directly — within Delhi, in person or by trusted courier; for other locations, an insured shipment. We'll discuss timing, packaging, and any specific requests over WhatsApp.
Do you ship internationally?
Yes — we coordinate international shipments individually so we can match insurance, packaging, and customs paperwork to the destination. Please reach out and tell us where the piece needs to go.
Returns and refunds
What is your return policy?
Returns are evaluated at our discretion, in keeping with the relationship we have with you. We don't publish a rigid timetable or fixed processing fee — please see our Returns Policy for how we think about ready vs. made-to-order pieces, and our Refund Policy for the substance of our approach.
In practice: if something isn't right with a piece you've received, message us on WhatsApp early and we'll work with you to find a fair outcome.
Can I return a custom or made-to-order piece?
Made-to-order and customised pieces are produced specifically for you, so they generally can't be returned unless there's a manufacturing defect. If a custom piece needs adjustment, please tell us — modifications are often possible.
What should I do if I receive a defective or damaged piece?
Please reach out to us right away via WhatsApp or email — ideally within a few days of receipt so we can act while the issue is fresh. We'll repair, replace, or refund manufacturing defects; see our Refund Policy for the full picture.
Materials and certifications
What types of diamonds do you use?
We use high-quality, ethically sourced diamonds in our jewellery. They are usually of F–G, G–H, or H–I colour and VS or SI clarity. Each diamond is carefully selected for its brilliance and cut, ensuring the highest standards of craftsmanship.
How are your gemstones sourced?
Our gemstones are sourced from reputable suppliers who adhere to ethical mining practices. We prioritise quality and transparency in our sourcing process.
What is the difference between 14k, 18k, and 22k gold?
The difference lies in the gold content: 14k gold is 58.5% pure, 18k gold is 75% pure, and 22k gold is 91.6% pure. Higher-karat gold has a richer colour but is softer and more prone to scratches.
Do you offer certification for your diamonds?
Certification is available on request and at the customer's expense for ready-to-ship or made-to-order jewellery. Certified diamonds will have the diamond certificate alongside the diamond and be delivered free of charge.
Can I request a specific type of stone or metal for custom orders?
Absolutely. You can specify your preference for stones or metals in custom orders, and we will work with you to create a piece that meets your requirements.
What certifications do your diamonds come with?
Our diamonds come with certifications (on customer request) from reputable gemological labs like GIA and IGI, ensuring they meet strict quality standards.
How can I verify the authenticity of the certification?
You can verify the certification by visiting the lab's website and entering the unique certification number provided with your diamond.
Do you offer laser inscription on diamonds for identification?
Yes, certified solitaire diamonds come with a laser inscription on the girdle for identification purposes. Contact us to help identify this since these are hard to identify for untrained people.
What is the difference between GIA, IGI, and other certifications?
GIA and IGI are among the most trusted gemological laboratories. GIA is known for its strict grading standards, while IGI is widely recognised for certifying both natural and lab-grown diamonds.
Can I request a specific certification for my purchase?
Yes, you can request a specific certification for your diamond purchase. We will work with our suppliers to meet your requirements.
Care and maintenance
Do you offer cleaning and maintenance services?
Yes, we offer professional cleaning and maintenance services to keep your jewellery in top condition. Regular maintenance helps preserve the beauty and longevity of your pieces.
How often should I get my jewellery cleaned?
We recommend professional cleaning at least once a year for gold and diamond jewellery. For daily-wear items, more frequent cleaning might be necessary.
What should I do if my jewellery gets damaged?
If your jewellery gets damaged, please bring it to our store or contact us for repair services. We will assess the damage and provide the best possible solution.
Is there a warranty on your jewellery?
Yes, we offer a 30-day warranty on all our jewellery covering manufacturing defects. Please contact us at the earliest. This is subject to a QC to ensure the mentioned damage is a manufacturing defect.
How do I care for my gemstones?
Different gemstones require different care. Generally, avoid exposure to harsh chemicals and perfumes, and store gemstones in a soft pouch to prevent scratches.
Gifting
Do you offer gift wrapping?
Yes — gift wrapping is complimentary on every piece. Let us know it's a gift when you reach out and we'll wrap it accordingly.
Can I include a personal message with my gift?
Absolutely. Share the note with us and we'll include it with the piece.
What are the options for corporate gifting?
We're happy to put together corporate gifting collections — bulk orders, customised pieces, themed selections. Please reach out so we can understand the brief and propose options.
Can the piece be sent directly to the recipient?
Yes. Share the recipient's name, address, and any timing constraints, and we'll coordinate delivery.
Do you offer engraving services?
Yes — many of our pieces can be engraved with a name, a date, or a short message. Let us know what you'd like and we'll talk through what's feasible for the piece.
Sizing and fit
How do I determine my ring size?
You can determine your ring size using a ring sizer or by visiting our store for a professional measurement. Alternatively, you can use a string or paper strip to measure the circumference of your finger and compare it to our sizing chart.
Do you offer resizing services after purchase?
Yes, we offer resizing services for most rings and bangles. The first resizing is complimentary within a certain period after purchase, and subsequent resizings may incur a fee.
What if the ring I ordered doesn't fit?
Reach out to us right away — for rings purchased from us we'll arrange resizing as part of our after-sales service. Please flag the fit issue early so we can act while it's fresh.
Can I get help sizing for bracelets, bangles, or necklaces?
Yes, we provide sizing assistance for all types of jewellery. Visit our store for a fitting, or contact us for guidance on how to measure yourself at home.
How do I measure for a perfect fit with your products?
For rings, use a ring sizer or our online guide. For bracelets and bangles, measure your wrist with a flexible tape measure. For necklaces, consider the length that best suits your style or desired fit, ranging from choker to long necklaces.
Weddings and engagements
How do I choose the perfect engagement ring?
Choosing the perfect engagement ring involves considering the style, diamond cut, metal, and setting. Our expert team is available to help guide you through the process, whether you're looking for something classic or custom-designed.
Do you offer wedding band sets?
Yes, we offer a variety of wedding band sets in different styles and metals, allowing couples to find matching or complementary rings.
Can I customise our wedding rings?
Absolutely. We offer customisation services for wedding rings, including engraving, selecting specific stones, or creating a unique design that reflects your love story.
What is the process for engraving wedding bands?
Engraving is a simple process where we inscribe a special message, date, or initials inside your wedding band. You can choose from a variety of fonts and styles, and the engraving is typically done within a few days.
Customer service
How can I contact customer service?
You can contact our customer service via email, phone, or by visiting our store in person. Our contact information is available on the website, and we're here to assist you with any inquiries.
What is your response time for customer inquiries?
We aim to respond to all customer inquiries within 2–3 working days. For urgent matters, please contact us via phone during business hours.
Can I visit your store for service-related issues?
Yes, you're welcome to visit our store for any service-related issues, including repairs, resizing, or consultations.
How do you handle complaints or disputes?
We take customer satisfaction very seriously. If you have a complaint or dispute, please contact our customer service team. We will work with you to resolve the issue promptly and fairly.
Buyback and exchange
Do you buy back jewellery?
For pieces originally purchased from Gems Mart Jewellers, yes — we work with you to determine a fair buyback value based on the prevailing gold rate, the current quality of the diamonds and gemstones, and any wear. Custom-made and heavily worn pieces are generally not eligible. Please reach out on WhatsApp or in person so we can look at the piece and discuss specifics.
Can I exchange a piece for a different one?
Often, yes — especially for ready pieces. Reach out and we'll work out an exchange that's fair to both of us, factoring in the value of the original piece and the new one.
Other
Can I schedule a personal consultation?
Yes — visit our store in Mehar Chand Market, or set up a virtual call. WhatsApp us with a few times that work for you and we'll confirm.
What is your policy on resizing?
We offer complimentary resizing on most rings and bangles purchased from us, within a reasonable period after purchase. Additional resizing may carry a small fee depending on the complexity. Please tell us in advance so we can plan the work.
Do you offer stone upgrade services?
Yes — bring in an existing piece and we'll help you choose a new stone that fits the setting (or vice versa). It's one of the more rewarding pieces of work we do.