FAQs
1. General Information
GMJ offers a wide range of jewelry, including gold, diamond, polki, and colored stone pieces. Our collection includes rings, necklaces, bracelets, earrings, bangles, and more, all crafted with a focus on timeless elegance and everyday wearability.
To keep your jewelry looking its best, store it in a dry, cool place away from direct sunlight. Avoid contact with harsh chemicals, and clean your pieces regularly using a soft cloth. For gold and diamond jewelry, consider professional cleaning once a year to maintain their sparkle
Our gold jewelry is typically made from 14k, 18k, or 22k gold, depending on the design and purpose of the piece. Each item comes with a hallmark certification or a purity breakup to ensure authenticity.
Yes, GMJ provides custom jewelry design services. Minor modifications that do not change the overall design are possible. Any additional modifications that change the design would incur additional charges, and refunds are not possible. Modifications are limited and subject to feasibility based on the original design. Our expert team will work with you to create a piece that reflects your personal style.
2. Orders and Payments
You can place an order by browsing our collections on our website, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
We accept various payment methods, including credit/debit cards, net banking, and UPI.
Orders can be modified or canceled within 48 hours of ordering. Please reach out over email at contact@gemsmartjewellers.com or contact our customer service team as soon as possible if you need to make changes.
You will receive a confirmation email with your order details once the purchase is complete. If you do not receive this email, please check your spam folder or contact us.
If you experience any issues during checkout, please refresh the page and try again. If the problem persists, contact our customer service for assistance.
3. Shipping and Delivery
We offer standard and express shipping options. The available options and costs will be coordinated based on your location.
Delivery times vary depending on your location and the chosen shipping method. Typically, for ready-to-ship products, standard shipping takes 1-2 business weeks, while express shipping takes 2-5 business days.
Yes, we ship internationally. Please note that customs duties and taxes may apply depending on your country’s regulations.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website
If your order is delayed beyond the expected delivery time, please contact our customer service team. We will investigate the issue and provide you with an update as soon as possible.
4. . Returns and Exchanges
- What is your return policy?
We accept return requests made within 7 days of delivery for most items, provided they are in their original condition and packaging. You can choose between a refund or a credit note on full-priced items, with a 10% flat processing fee applied to refunds. Sale items cannot be refunded for a change of mind. - Items must be unworn, unwashed, and with all tags attached. Return shipping methods and associated costs are the responsibility of the customer. All returns undergo a thorough quality check (QC) upon receipt. This includes verifying the weight, measurements, gemstone quality, and overall condition of the jewelry. GMJ reserves the right to refuse returns if our QC process detects any discrepancies, such as signs of tampering, unauthorized modifications, or suspected fraudulent activity. In such cases, the jewelry will be returned to the customer, and no refund or exchange will be processed.
- While not mandatory, we encourage customers to record a video of the product while opening the package to provide proof of how the item was received. ID is required for all returns/exchanges above Rs. 25,000 to prevent fraud.
- What is your return policy?
Custom-made jewelry cannot be returned or exchanged due to the personalized nature of the piece. However, you may contact our customer service team (madhav@gemsmartjewellers.com) to discuss potential modification options, subject to feasibility based on the original design.
To initiate a return or exchange, please contact our customer service team (madhav@gemsmartjewellers.com) with your order details. They will guide you through the process and provide further instructions.
If you receive a defective or damaged product, contact us within 7 days of receipt. Refunds are available only for items with manufacturing defects, and GMJ’s determination is final. Where possible, we will repair the item and return it to you. Repairs or returns will commence after our QC process determines whether the defect is due to manufacturing or external factors.
Once we receive your returned item, it typically takes 2-4 business weeks to complete the QC process, issue a refund (minus the 10% processing fee for refunds on full-priced items), or arrange for an exchange.
5. Jewelry and Materials
We use high-quality, ethically sourced diamonds in our jewelry. They are usually of F-G, G-H, or H-I color and VS / SI clarity. Each diamond is carefully selected for its brilliance and cut, ensuring the highest standards of craftsmanship.
Our gemstones are sourced from reputable suppliers who adhere to ethical mining practices. We prioritize quality and transparency in our sourcing process.
The difference lies in the gold content: 14k gold is 58.5% pure, 18k gold is 75% pure, and 22k gold is 91.6% pure. Higher karat gold has a richer color but is softer and more prone to scratches.
Certification is available on request and at the customer’s expense for ready-to-ship or made-to-order jewelry. Certified diamonds will have the diamond certificate alongside the diamond and be delivered free of charge
Absolutely! You can specify your preference for stones or metals in custom orders, and we will work with you to create a piece that meets your requirements.
6. Maintenance and Repairs
Yes, we offer professional cleaning and maintenance services to keep your jewelry in top condition. Regular maintenance helps preserve the beauty and longevity of your pieces.
We recommend professional cleaning at least once a year for gold and diamond jewelry. For daily wear items, more frequent cleaning might be necessary.
If your jewelry gets damaged, please bring it to our store or contact us for repair services. We will assess the damage and provide the best possible solution.
Certification is available on request and at the customer’s expense for ready-to-ship or made-to-order jewelry. Certified diamonds will have the diamond certificate alongside the diamond and be delivered free of charge
Yes, we offer a 30-day warranty on all our jewelry covering manufacturing defects. Please contact us at the earliest for the same. This is subject to a QC to ensure the mentioned damage is a manufacturing defect.
Different gemstones require different care. Generally, avoid exposure to harsh chemicals and perfumes and store gemstones in a soft pouch to prevent scratches.
7. Gifting and Packaging
Yes, we offer complimentary gift wrapping for all purchases. You can select this option during checkout.
Absolutely! You can add a personal message to your gift at no extra cost during the checkout process.
We offer a range of options for corporate gifting, including customizable pieces and bulk orders. Please contact us to discuss your requirements.
Yes, gift cards are available for purchase in various denominations. They make the perfect gift for any occasion.
During checkout, you can choose to enter the recipient’s address for direct delivery. Be sure to select gift wrapping and add a personal message if desired.
8. Special Services
Yes, we offer engraving services on select pieces. This is a great way to personalize your jewelry with a special message or date.
Yes, you can schedule a personal consultation at our store or virtually. Our experts will assist you in finding or designing the perfect piece.
We offer one free resizing for most rings and bangles. Additional resizing services may incur a fee, depending on the complexity of the work.
Yes, we offer stone upgrade services. You can bring youryour existing jewelry, and we’ll help you select a new stone that fits your preferences.
9. Offers and Discounts
We regularly offer promotions and discounts on selected items. Please visit our website or sign up for our newsletter to stay updated.
You can enter the discount code during checkout in the designated field. The discount will be applied to your order total.
Generally, only one discount code can be applied per order. However, you can check the specific terms and conditions of each promotion for more details.
10. Diamond and Gemstone Certification
Our diamonds come with certifications (on customer request) from reputable gemological labs like GIA and IGI, ensuring they meet strict quality standards.
You can verify the certification by visiting the lab’s website and entering the unique certification number provided with your diamond.
Yes, certified solitaire diamonds come with a laser inscription on the girdle for identification purposes. Contact us to help identify this since these are hard to identify for untrained people.
GIA and IGI are among the most trusted gemological laboratories. GIA is known for its strict grading standards, while IGI is widely recognized for certifying both natural and lab-grown diamonds.
Yes, you can request a specific certification for your diamond purchase. We will work with our suppliers to meet your requirements.
11. Sizing and Fit
You can determine your ring size using a ring sizer or by visiting our store for a professional measurement. Alternatively, you can use a string or paper strip to measure the circumference of your finger and compare it to our sizing chart available online.
Yes, we offer resizing services for most rings and bangles. The first resizing is complimentary within a certain period after purchase, and subsequent resizings may incur a fee.
If your ring doesn’t fit, you can return it for resizing. Please contact us within 7 days of delivery to arrange for the service.
Yes, we provide sizing assistance for all types of jewelry. Visit our store for a fitting, or contact us for guidance on how to measure yourself at home.
For rings, use a ring sizer or our online guide. For bracelets and bangles, measure your wrist with a flexible tape measure. For necklaces, consider the length that best suits your style or desired fit, ranging from choker to long necklaces.
12. Wedding and Engagement Services
Choosing the perfect engagement ring involves considering the style, diamond cut, metal, and setting. Our expert team is available to help guide you through the process, whether you’re looking for something classic or custom-designed.
Yes, we offer a variety of wedding band sets in different styles and metals, allowing couples to find matching or complementary rings.
Absolutely! We offer customization services for wedding rings, including engraving, selecting specific stones, or creating a unique design that reflects your love story.
Engraving is a simple process where we inscribe a special message, date, or initials inside your wedding band. You can choose from a variety of fonts and styles, and the engraving is typically done within a few days.
13. Customer Service and Support
You can contact our customer service via email, phone, or by visiting our store in person. Our contact information is available on the website, and we’re here to assist you with any inquiries.
We aim to respond to all customer inquiries within 2-3 working days. For urgent matters, please contact us via phone during business hours.
Yes, you’re welcome to visit our store for any service-related issues, including repairs, resizing, or consultations.
We take customer satisfaction very seriously. If you have a complaint or dispute, please contact our customer service team. We will work with you to resolve the issue promptly and fairly.
14. Buyback and Exchange Policies
Our buyback policy allows you to return jewelry purchased from GMJ for a percentage of its value based on current market prices. Buybacks are available starting 30 days after purchase and apply only after the 7-day return window has expired. Buybacks cannot be initiated concurrently with returns. Please refer to our buyback page for more details.
The buyback value is determined by the weight and purity of the gold or the quality of the diamonds and gemstones, minus deductions for wear and tear or damage. For gold jewelry, the buyback value can be up to 96% of the prevailing gold rate, and for diamonds, the rate can vary based on their size and quality. GMJ’s valuation is final, and the buyback and exchange rates are non-negotiable.
Custom-made jewelry, engraved pieces, and heavily worn or damaged items are generally not eligible for buyback or exchange. For specific exclusions, please refer to our detailed policy.
To initiate a buyback or exchange, please contact our customer service team (madhav@gemsmartjewellers.com) with your purchase details. We will guide you through the process and provide the necessary information.
If your item does not meet the buyback criteria, we may offer alternative options such as store credit or suggest repair services to bring the item up to standard for future buyback eligibility.
15. International Orders and Shipping
Yes, we ship to a wide range of countries. International customers can place orders directly through our website, and we will contact you to coordinate shipping logistics.
We ship to most major countries. If you’re unsure whether we ship to your location, please contact us for confirmation.
Customs duties and taxes vary by country, and we will contact you before shipping to confirm all details.
Shipping and insurance charges for international orders are calculated based on the destination, weight, and value of the package. We will contact you to coordinate shipping charges.
Yes, once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your shipment until it reaches your destination.
FAQs
1. General Information
GMJ offers a wide range of jewelry, including gold, diamond, polki, and colored stone pieces. Our collection includes rings, necklaces, bracelets, earrings, bangles, and more, all crafted with a focus on timeless elegance and everyday wearability.
To keep your jewelry looking its best, store it in a dry, cool place away from direct sunlight. Avoid contact with harsh chemicals, and clean your pieces regularly using a soft cloth. For gold and diamond jewelry, consider professional cleaning once a year to maintain their sparkle
Our gold jewelry is typically made from 14k, 18k, or 22k gold, depending on the design and purpose of the piece. Each item comes with a hallmark certification or a purity breakup to ensure authenticity.
Yes, GMJ provides custom jewelry design services. Minor modifications that do not change the overall design are possible. Any additional modifications that change the design would incur additional charges, and refunds are not possible. Modifications are limited and subject to feasibility based on the original design. Our expert team will work with you to create a piece that reflects your personal style.
2. Orders and Payments
You can place an order by browsing our collections on our website, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
We accept various payment methods, including credit/debit cards, net banking, and UPI.
Orders can be modified or canceled within 48 hours of ordering. Please reach out over email at contact@gemsmartjewellers.com or contact our customer service team as soon as possible if you need to make changes.
You will receive a confirmation email with your order details once the purchase is complete. If you do not receive this email, please check your spam folder or contact us.
If you experience any issues during checkout, please refresh the page and try again. If the problem persists, contact our customer service for assistance.
3. Shipping and Delivery
We offer standard and express shipping options. The available options and costs will be coordinated based on your location.
Delivery times vary depending on your location and the chosen shipping method. Typically, for ready-to-ship products, standard shipping takes 1-2 business weeks, while express shipping takes 2-5 business days.
Yes, we ship internationally. Please note that customs duties and taxes may apply depending on your country’s regulations.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website
If your order is delayed beyond the expected delivery time, please contact our customer service team. We will investigate the issue and provide you with an update as soon as possible.
4. . Returns and Exchanges
- What is your return policy?
We accept return requests made within 7 days of delivery for most items, provided they are in their original condition and packaging. You can choose between a refund or a credit note on full-priced items, with a 10% flat processing fee applied to refunds. Sale items cannot be refunded for a change of mind. - Items must be unworn, unwashed, and with all tags attached. Return shipping methods and associated costs are the responsibility of the customer. All returns undergo a thorough quality check (QC) upon receipt. This includes verifying the weight, measurements, gemstone quality, and overall condition of the jewelry. GMJ reserves the right to refuse returns if our QC process detects any discrepancies, such as signs of tampering, unauthorized modifications, or suspected fraudulent activity. In such cases, the jewelry will be returned to the customer, and no refund or exchange will be processed.
- While not mandatory, we encourage customers to record a video of the product while opening the package to provide proof of how the item was received. ID is required for all returns/exchanges above Rs. 25,000 to prevent fraud.
- What is your return policy?
Custom-made jewelry cannot be returned or exchanged due to the personalized nature of the piece. However, you may contact our customer service team (madhav@gemsmartjewellers.com) to discuss potential modification options, subject to feasibility based on the original design.
To initiate a return or exchange, please contact our customer service team (madhav@gemsmartjewellers.com) with your order details. They will guide you through the process and provide further instructions.
If you receive a defective or damaged product, contact us within 7 days of receipt. Refunds are available only for items with manufacturing defects, and GMJ’s determination is final. Where possible, we will repair the item and return it to you. Repairs or returns will commence after our QC process determines whether the defect is due to manufacturing or external factors.
Once we receive your returned item, it typically takes 2-4 business weeks to complete the QC process, issue a refund (minus the 10% processing fee for refunds on full-priced items), or arrange for an exchange.
5. Jewelry and Materials
We use high-quality, ethically sourced diamonds in our jewelry. They are usually of F-G, G-H, or H-I color and VS / SI clarity. Each diamond is carefully selected for its brilliance and cut, ensuring the highest standards of craftsmanship.
Our gemstones are sourced from reputable suppliers who adhere to ethical mining practices. We prioritize quality and transparency in our sourcing process.
The difference lies in the gold content: 14k gold is 58.5% pure, 18k gold is 75% pure, and 22k gold is 91.6% pure. Higher karat gold has a richer color but is softer and more prone to scratches.
Certification is available on request and at the customer’s expense for ready-to-ship or made-to-order jewelry. Certified diamonds will have the diamond certificate alongside the diamond and be delivered free of charge
Absolutely! You can specify your preference for stones or metals in custom orders, and we will work with you to create a piece that meets your requirements.
6. Maintenance and Repairs
Yes, we offer professional cleaning and maintenance services to keep your jewelry in top condition. Regular maintenance helps preserve the beauty and longevity of your pieces.
We recommend professional cleaning at least once a year for gold and diamond jewelry. For daily wear items, more frequent cleaning might be necessary.
If your jewelry gets damaged, please bring it to our store or contact us for repair services. We will assess the damage and provide the best possible solution.
Certification is available on request and at the customer’s expense for ready-to-ship or made-to-order jewelry. Certified diamonds will have the diamond certificate alongside the diamond and be delivered free of charge
Yes, we offer a 30-day warranty on all our jewelry covering manufacturing defects. Please contact us at the earliest for the same. This is subject to a QC to ensure the mentioned damage is a manufacturing defect.
Different gemstones require different care. Generally, avoid exposure to harsh chemicals and perfumes and store gemstones in a soft pouch to prevent scratches.
7. Gifting and Packaging
Yes, we offer complimentary gift wrapping for all purchases. You can select this option during checkout.
Absolutely! You can add a personal message to your gift at no extra cost during the checkout process.
We offer a range of options for corporate gifting, including customizable pieces and bulk orders. Please contact us to discuss your requirements.
Yes, gift cards are available for purchase in various denominations. They make the perfect gift for any occasion.
During checkout, you can choose to enter the recipient’s address for direct delivery. Be sure to select gift wrapping and add a personal message if desired.
8. Special Services
Yes, we offer engraving services on select pieces. This is a great way to personalize your jewelry with a special message or date.
Yes, you can schedule a personal consultation at our store or virtually. Our experts will assist you in finding or designing the perfect piece.
We offer one free resizing for most rings and bangles. Additional resizing services may incur a fee, depending on the complexity of the work.
Yes, we offer stone upgrade services. You can bring youryour existing jewelry, and we’ll help you select a new stone that fits your preferences.
9. Offers and Discounts
We regularly offer promotions and discounts on selected items. Please visit our website or sign up for our newsletter to stay updated.
You can enter the discount code during checkout in the designated field. The discount will be applied to your order total.
Generally, only one discount code can be applied per order. However, you can check the specific terms and conditions of each promotion for more details.
10. Diamond and Gemstone Certification
Our diamonds come with certifications (on customer request) from reputable gemological labs like GIA and IGI, ensuring they meet strict quality standards.
You can verify the certification by visiting the lab’s website and entering the unique certification number provided with your diamond.
Yes, certified solitaire diamonds come with a laser inscription on the girdle for identification purposes. Contact us to help identify this since these are hard to identify for untrained people.
GIA and IGI are among the most trusted gemological laboratories. GIA is known for its strict grading standards, while IGI is widely recognized for certifying both natural and lab-grown diamonds.
Yes, you can request a specific certification for your diamond purchase. We will work with our suppliers to meet your requirements.
11. Sizing and Fit
You can determine your ring size using a ring sizer or by visiting our store for a professional measurement. Alternatively, you can use a string or paper strip to measure the circumference of your finger and compare it to our sizing chart available online.
Yes, we offer resizing services for most rings and bangles. The first resizing is complimentary within a certain period after purchase, and subsequent resizings may incur a fee.
If your ring doesn’t fit, you can return it for resizing. Please contact us within 7 days of delivery to arrange for the service.
Yes, we provide sizing assistance for all types of jewelry. Visit our store for a fitting, or contact us for guidance on how to measure yourself at home.
For rings, use a ring sizer or our online guide. For bracelets and bangles, measure your wrist with a flexible tape measure. For necklaces, consider the length that best suits your style or desired fit, ranging from choker to long necklaces.
12. Wedding and Engagement Services
Choosing the perfect engagement ring involves considering the style, diamond cut, metal, and setting. Our expert team is available to help guide you through the process, whether you’re looking for something classic or custom-designed.
Yes, we offer a variety of wedding band sets in different styles and metals, allowing couples to find matching or complementary rings.
Absolutely! We offer customization services for wedding rings, including engraving, selecting specific stones, or creating a unique design that reflects your love story.
Engraving is a simple process where we inscribe a special message, date, or initials inside your wedding band. You can choose from a variety of fonts and styles, and the engraving is typically done within a few days.
13. Customer Service and Support
You can contact our customer service via email, phone, or by visiting our store in person. Our contact information is available on the website, and we’re here to assist you with any inquiries.
We aim to respond to all customer inquiries within 2-3 working days. For urgent matters, please contact us via phone during business hours.
Yes, you’re welcome to visit our store for any service-related issues, including repairs, resizing, or consultations.
We take customer satisfaction very seriously. If you have a complaint or dispute, please contact our customer service team. We will work with you to resolve the issue promptly and fairly.
14. Buyback and Exchange Policies
Our buyback policy allows you to return jewelry purchased from GMJ for a percentage of its value based on current market prices. Buybacks are available starting 30 days after purchase and apply only after the 7-day return window has expired. Buybacks cannot be initiated concurrently with returns. Please refer to our buyback page for more details.
The buyback value is determined by the weight and purity of the gold or the quality of the diamonds and gemstones, minus deductions for wear and tear or damage. For gold jewelry, the buyback value can be up to 96% of the prevailing gold rate, and for diamonds, the rate can vary based on their size and quality. GMJ’s valuation is final, and the buyback and exchange rates are non-negotiable.
Custom-made jewelry, engraved pieces, and heavily worn or damaged items are generally not eligible for buyback or exchange. For specific exclusions, please refer to our detailed policy.
To initiate a buyback or exchange, please contact our customer service team (madhav@gemsmartjewellers.com) with your purchase details. We will guide you through the process and provide the necessary information.
If your item does not meet the buyback criteria, we may offer alternative options such as store credit or suggest repair services to bring the item up to standard for future buyback eligibility.
15. International Orders and Shipping
Yes, we ship to a wide range of countries. International customers can place orders directly through our website, and we will contact you to coordinate shipping logistics.
We ship to most major countries. If you’re unsure whether we ship to your location, please contact us for confirmation.
Customs duties and taxes vary by country, and we will contact you before shipping to confirm all details.
Shipping and insurance charges for international orders are calculated based on the destination, weight, and value of the package. We will contact you to coordinate shipping charges.
Yes, once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your shipment until it reaches your destination.
FAQs
1. General Information
GMJ offers a wide range of jewelry, including gold, diamond, polki, and colored stone pieces. Our collection includes rings, necklaces, bracelets, earrings, bangles, and more, all crafted with a focus on timeless elegance and everyday wearability.
To keep your jewelry looking its best, store it in a dry, cool place away from direct sunlight. Avoid contact with harsh chemicals, and clean your pieces regularly using a soft cloth. For gold and diamond jewelry, consider professional cleaning once a year to maintain their sparkle
Our gold jewelry is typically made from 14k, 18k, or 22k gold, depending on the design and purpose of the piece. Each item comes with a hallmark certification or a purity breakup to ensure authenticity.
Yes, GMJ provides custom jewelry design services. Minor modifications that do not change the overall design are possible. Any additional modifications that change the design would incur additional charges, and refunds are not possible. Modifications are limited and subject to feasibility based on the original design. Our expert team will work with you to create a piece that reflects your personal style.
2. Orders and Payments
You can place an order by browsing our collections on our website, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
We accept various payment methods, including credit/debit cards, net banking, and UPI.
Orders can be modified or canceled within 48 hours of ordering. Please reach out over email at contact@gemsmartjewellers.com or contact our customer service team as soon as possible if you need to make changes.
You will receive a confirmation email with your order details once the purchase is complete. If you do not receive this email, please check your spam folder or contact us.
If you experience any issues during checkout, please refresh the page and try again. If the problem persists, contact our customer service for assistance.
3. Shipping and Delivery
We offer standard and express shipping options. The available options and costs will be coordinated based on your location.
Delivery times vary depending on your location and the chosen shipping method. Typically, for ready-to-ship products, standard shipping takes 1-2 business weeks, while express shipping takes 2-5 business days.
Yes, we ship internationally. Please note that customs duties and taxes may apply depending on your country’s regulations.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website
If your order is delayed beyond the expected delivery time, please contact our customer service team. We will investigate the issue and provide you with an update as soon as possible.
4. . Returns and Exchanges
- What is your return policy?
We accept return requests made within 7 days of delivery for most items, provided they are in their original condition and packaging. You can choose between a refund or a credit note on full-priced items, with a 10% flat processing fee applied to refunds. Sale items cannot be refunded for a change of mind. - Items must be unworn, unwashed, and with all tags attached. Return shipping methods and associated costs are the responsibility of the customer. All returns undergo a thorough quality check (QC) upon receipt. This includes verifying the weight, measurements, gemstone quality, and overall condition of the jewelry. GMJ reserves the right to refuse returns if our QC process detects any discrepancies, such as signs of tampering, unauthorized modifications, or suspected fraudulent activity. In such cases, the jewelry will be returned to the customer, and no refund or exchange will be processed.
- While not mandatory, we encourage customers to record a video of the product while opening the package to provide proof of how the item was received. ID is required for all returns/exchanges above Rs. 25,000 to prevent fraud.
- What is your return policy?
Custom-made jewelry cannot be returned or exchanged due to the personalized nature of the piece. However, you may contact our customer service team (madhav@gemsmartjewellers.com) to discuss potential modification options, subject to feasibility based on the original design.
To initiate a return or exchange, please contact our customer service team (madhav@gemsmartjewellers.com) with your order details. They will guide you through the process and provide further instructions.
If you receive a defective or damaged product, contact us within 7 days of receipt. Refunds are available only for items with manufacturing defects, and GMJ’s determination is final. Where possible, we will repair the item and return it to you. Repairs or returns will commence after our QC process determines whether the defect is due to manufacturing or external factors.
Once we receive your returned item, it typically takes 2-4 business weeks to complete the QC process, issue a refund (minus the 10% processing fee for refunds on full-priced items), or arrange for an exchange.
5. Jewelry and Materials
We use high-quality, ethically sourced diamonds in our jewelry. They are usually of F-G, G-H, or H-I color and VS / SI clarity. Each diamond is carefully selected for its brilliance and cut, ensuring the highest standards of craftsmanship.
Our gemstones are sourced from reputable suppliers who adhere to ethical mining practices. We prioritize quality and transparency in our sourcing process.
The difference lies in the gold content: 14k gold is 58.5% pure, 18k gold is 75% pure, and 22k gold is 91.6% pure. Higher karat gold has a richer color but is softer and more prone to scratches.
Certification is available on request and at the customer’s expense for ready-to-ship or made-to-order jewelry. Certified diamonds will have the diamond certificate alongside the diamond and be delivered free of charge
Absolutely! You can specify your preference for stones or metals in custom orders, and we will work with you to create a piece that meets your requirements.
6. Maintenance and Repairs
Yes, we offer professional cleaning and maintenance services to keep your jewelry in top condition. Regular maintenance helps preserve the beauty and longevity of your pieces.
We recommend professional cleaning at least once a year for gold and diamond jewelry. For daily wear items, more frequent cleaning might be necessary.
If your jewelry gets damaged, please bring it to our store or contact us for repair services. We will assess the damage and provide the best possible solution.
Certification is available on request and at the customer’s expense for ready-to-ship or made-to-order jewelry. Certified diamonds will have the diamond certificate alongside the diamond and be delivered free of charge
Yes, we offer a 30-day warranty on all our jewelry covering manufacturing defects. Please contact us at the earliest for the same. This is subject to a QC to ensure the mentioned damage is a manufacturing defect.
Different gemstones require different care. Generally, avoid exposure to harsh chemicals and perfumes and store gemstones in a soft pouch to prevent scratches.
7. Gifting and Packaging
Yes, we offer complimentary gift wrapping for all purchases. You can select this option during checkout.
Absolutely! You can add a personal message to your gift at no extra cost during the checkout process.
We offer a range of options for corporate gifting, including customizable pieces and bulk orders. Please contact us to discuss your requirements.
Yes, gift cards are available for purchase in various denominations. They make the perfect gift for any occasion.
During checkout, you can choose to enter the recipient’s address for direct delivery. Be sure to select gift wrapping and add a personal message if desired.
8. Special Services
Yes, we offer engraving services on select pieces. This is a great way to personalize your jewelry with a special message or date.
Yes, you can schedule a personal consultation at our store or virtually. Our experts will assist you in finding or designing the perfect piece.
We offer one free resizing for most rings and bangles. Additional resizing services may incur a fee, depending on the complexity of the work.
Yes, we offer stone upgrade services. You can bring youryour existing jewelry, and we’ll help you select a new stone that fits your preferences.
9. Offers and Discounts
We regularly offer promotions and discounts on selected items. Please visit our website or sign up for our newsletter to stay updated.
You can enter the discount code during checkout in the designated field. The discount will be applied to your order total.
Generally, only one discount code can be applied per order. However, you can check the specific terms and conditions of each promotion for more details.
10. Diamond and Gemstone Certification
Our diamonds come with certifications (on customer request) from reputable gemological labs like GIA and IGI, ensuring they meet strict quality standards.
You can verify the certification by visiting the lab’s website and entering the unique certification number provided with your diamond.
Yes, certified solitaire diamonds come with a laser inscription on the girdle for identification purposes. Contact us to help identify this since these are hard to identify for untrained people.
GIA and IGI are among the most trusted gemological laboratories. GIA is known for its strict grading standards, while IGI is widely recognized for certifying both natural and lab-grown diamonds.
Yes, you can request a specific certification for your diamond purchase. We will work with our suppliers to meet your requirements.
11. Sizing and Fit
You can determine your ring size using a ring sizer or by visiting our store for a professional measurement. Alternatively, you can use a string or paper strip to measure the circumference of your finger and compare it to our sizing chart available online.
Yes, we offer resizing services for most rings and bangles. The first resizing is complimentary within a certain period after purchase, and subsequent resizings may incur a fee.
If your ring doesn’t fit, you can return it for resizing. Please contact us within 7 days of delivery to arrange for the service.
Yes, we provide sizing assistance for all types of jewelry. Visit our store for a fitting, or contact us for guidance on how to measure yourself at home.
For rings, use a ring sizer or our online guide. For bracelets and bangles, measure your wrist with a flexible tape measure. For necklaces, consider the length that best suits your style or desired fit, ranging from choker to long necklaces.
12. Wedding and Engagement Services
Choosing the perfect engagement ring involves considering the style, diamond cut, metal, and setting. Our expert team is available to help guide you through the process, whether you’re looking for something classic or custom-designed.
Yes, we offer a variety of wedding band sets in different styles and metals, allowing couples to find matching or complementary rings.
Absolutely! We offer customization services for wedding rings, including engraving, selecting specific stones, or creating a unique design that reflects your love story.
Engraving is a simple process where we inscribe a special message, date, or initials inside your wedding band. You can choose from a variety of fonts and styles, and the engraving is typically done within a few days.
13. Customer Service and Support
You can contact our customer service via email, phone, or by visiting our store in person. Our contact information is available on the website, and we’re here to assist you with any inquiries.
We aim to respond to all customer inquiries within 2-3 working days. For urgent matters, please contact us via phone during business hours.
Yes, you’re welcome to visit our store for any service-related issues, including repairs, resizing, or consultations.
We take customer satisfaction very seriously. If you have a complaint or dispute, please contact our customer service team. We will work with you to resolve the issue promptly and fairly.
14. Buyback and Exchange Policies
Our buyback policy allows you to return jewelry purchased from GMJ for a percentage of its value based on current market prices. Buybacks are available starting 30 days after purchase and apply only after the 7-day return window has expired. Buybacks cannot be initiated concurrently with returns. Please refer to our buyback page for more details.
The buyback value is determined by the weight and purity of the gold or the quality of the diamonds and gemstones, minus deductions for wear and tear or damage. For gold jewelry, the buyback value can be up to 96% of the prevailing gold rate, and for diamonds, the rate can vary based on their size and quality. GMJ’s valuation is final, and the buyback and exchange rates are non-negotiable.
Custom-made jewelry, engraved pieces, and heavily worn or damaged items are generally not eligible for buyback or exchange. For specific exclusions, please refer to our detailed policy.
To initiate a buyback or exchange, please contact our customer service team (madhav@gemsmartjewellers.com) with your purchase details. We will guide you through the process and provide the necessary information.
If your item does not meet the buyback criteria, we may offer alternative options such as store credit or suggest repair services to bring the item up to standard for future buyback eligibility.
15. International Orders and Shipping
Yes, we ship to a wide range of countries. International customers can place orders directly through our website, and we will contact you to coordinate shipping logistics.
We ship to most major countries. If you’re unsure whether we ship to your location, please contact us for confirmation.
Customs duties and taxes vary by country, and we will contact you before shipping to confirm all details.
Shipping and insurance charges for international orders are calculated based on the destination, weight, and value of the package. We will contact you to coordinate shipping charges.
Yes, once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your shipment until it reaches your destination.